Customer Care

Here to
Help.

At Crown Motors, your satisfaction is our priority. Whether you have a question about your purchase or need to raise a concern, our team is ready to assist.

General Enquiry

Have a question about a vehicle or our services?

Email Support

Aftersales

Need assistance with a vehicle you've already purchased?

Call Aftersales

Complaints

Not happy with our service? Let us know so we can fix it.

Raise a Concern

Complaints Procedure.

We strive for excellence, but we understand things don't always go as planned. If you're dissatisfied, we want to hear about it.

Step 1: Get in touch

Submit the form or call our team directly. We'll acknowledge your complaint within 24 hours.

Step 2: Investigation

A senior manager will review your case and gather all necessary information.

Step 3: Resolution

We aim to provide a final response and fair resolution within 10 working days.

FCA Regulated

If we cannot resolve your complaint within 8 weeks, you may be entitled to refer the matter to the Financial Ombudsman Service.

Here to Help.